TDS CRM offers messenger service for instant communication. Users can use it for sharing instant messages. Its following features enable it to complement the function of communication management.

• It allows users to initiate public or private chat. In public chat, all the users can contribute to the discussion and can access the information, whereas in private chat, information is restricted only to specified users.
• It enables users to share documents by sending and receiving files.
• It maintains the record of the conversation history for future references.