3.9. How to Associate Other Records with the Tickets?

In TDS CRM, you can associate the related records with the tickets. To associate records:

Go to Support > Trouble Tickets.
Select the ticket with which you want to associate the record.
Click the title of the ticket to open its detailed view.
From the detailed view page, you can associate the following records with the ticket:
Activities: In activities you can add to do or event. Use the controls of Add Todo and Add Event for associating activities.
Documents: Here you can attach any existing or new document with the ticket. For associating existing document, click Select Documents and for associating a new document, click Add Document.
Services: Here you can add the services to which the ticket is related. Use the button of Select Services for associating services with the ticket.