After a trouble ticket is solved, you can convert it to FAQ for future reference. To convert the ticket in to FAQ:

• Go to Support > Trouble Ticket.
• Select the ticket you want to convert to FAQ.
• Click the title of the ticket to open its detailed view.
• Find and click the link of Convert as FAQ given in the column of Actions.
• It will take you to the FAQ page where you can click Edit link to edit or add more information.
• Click Save to save the FAQ.