When the title of the ticket is clicked from the homepage, it displays detailed view screen of the trouble ticket. It shows all the information about the trouble ticket. Your system administrator can customize it to match your exact requirements. However, the main information displayed on detailed view includes the following:
| Ticket information | Detailed information about the ticket |
| Description information | Description about the request or ticket |
| Solution information | Information about the solution of the request or ticket |
| Comment information | Informing about the customer comments |
| Comments | Record of customer comments |
| Activities | List of activities associated with the trouble ticket. |
| Documents | List of documents associated with the trouble ticket |
| Ticket history | Previous record of the ticket |
| Activity history | Record of past activities associated with the trouble ticket. |
| Services | List of services related to the trouble ticket |
The detailed view, along providing with detailed information, also allows you to perform certain operations on trouble ticket. Here is the list of operations that you can perform on tickets from the detailed view screen.
| Edit | Change the properties of the ticket. |
| Duplicate | Create a new ticket by duplicating the existing ticket and modifying its details. |
| Delete | Remove the trouble ticket from the TDS CRM. |
| Add to do | Add a task or to do to the trouble ticket. |
| Add event | Add event such as a meeting or a call related to the trouble ticket. |
| Select documents | Select documents to add to the trouble ticket. |
| Add document | Add related documents to the trouble ticket. |
| Select services | Select services for the trouble ticket. |
| Convert as FAQ | Convert the trouble ticket in to FAQ. |
| Tag Cloud | Label the trouble ticket for easy access. |
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