In the language of CRM, tickets refer to after sale customer service requests. TDS CRM offers a separate module for managing trouble tickets. It helps you in collecting and managing customer requests and inquiries related to sold products and services. It keeps the customers and staff updated about the status of requests and helps in reducing response time. When a customer reports the ticket, it goes through different stages. TDS CRM helps you in tracking and keeping the record of the whole process. It allows the users to post the comments about the ticket. All the comments are stored in chronological order. You can also propose solution to the ticket. If the ticket is related to an account or a contact, an automatic email will be sent to the related party every time there is any change in the information about the ticket. However, you can turn this option off while creating the ticket. You can track the complete history of the ticket in the section of ticket history. by using the ticket management system of TDS CRM, you can track the following information:
In TDS CRM, the module of trouble ticket lies under the support tab. when the module is opened, a screen is shown which displays all the trouble tickets contained in the TDS CRM. The information visible on the trouble ticket home page includes Ticket No., Title, Related to, Status, Priority, Assigned to, and Action. You can customize the home page view to display the information most important to you. You can also perform the following operations on trouble tickets from the homepage.
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